Empowering Civil Servants for Digital Transformation | IGF 2023 Open Forum #60

Knowledge Graph of Debate

Session report

Audience

The lack of digital skills and AI competencies in the public sector has significant implications for the adoption of AI. This is because the absence of necessary technical competencies can result in inhibitory legal measures. Without the required digital skills and AI competencies, it becomes difficult for the public sector to fully embrace and implement AI technologies, leading to prohibitory laws that hinder its adoption.

Similarly, the lack of technical skills within government teams poses challenges to the sustainability of AI projects and their transfer from the private to the public sector. The co-development and handover phases of project life cycles become difficult due to a lack of understanding and technical abilities. The absence of these skills hinders the successful implementation and continuation of AI initiatives in the public sector.

Public-private partnerships are seen as key for successful digital transformation, but achieving these partnerships has proven to be challenging. Donors insist on public-private partnerships to drive digital transformation, but the realization of these partnerships has been difficult. Despite the positive sentiment towards public-private partnerships, their implementation poses obstacles that need to be overcome.

Civil servants should be better equipped with digital skills to drive transformation in the public sector. Different skill levels are needed for different civil servant levels, as higher-level civil servants may require a different set of skills than the average government worker. Embedding digitally competent officers can help bring about digital transformation, which is viewed positively.

Before any government department embarks on digital transformation, a deep dive study on the impacts is necessary. Such a study, involving all stakeholders, can result in a nuanced understanding of the transformation process. It is important to ensure that the intentions are aligned with the execution to avoid falling short. The positive sentiment towards deep dive studies highlights the need for a thorough understanding of the impacts of digital transformation.

Synergy and buy-in from multiple levels of government are essential for successful digital transformation. In countries like India, where both the central and state governments implement digital transformations, synergy becomes crucial. Additionally, many civil servants may have pushback towards new technologies and processes. To drive successful digital transformation, it is important to demystify these technologies and processes for them. This is viewed positively as it emphasizes the importance of collaboration and cooperation in digital transformation.

A rights-based approach and end-to-end native language digital transformation are important considerations in the implementation of digital transformation. Often, rights are overlooked during the transformation process, and it is necessary to ensure that a rights-based approach is adopted to protect individuals. Furthermore, digital transformation should be end-to-end in native languages, including voice-based technology, to ensure inclusivity and reduce inequalities.

There is a significant lack of awareness and involvement in digital public infrastructure (DPI) issues in African countries. A survey conducted across 24 African countries involving the CSO community and members of parliament revealed a low level of involvement and understanding of DPI issues. This neutral sentiment highlights the need for increased awareness and engagement in DPI matters in African countries.

Addressing simultaneous issues in the public sector, such as data protection, blockchain, and digital ID, requires a multidimensional approach. It is necessary to curate solutions with a broad understanding of these issues. This sentiment suggests that a holistic approach is needed to tackle the multifaceted challenges in the public sector.

Tailor-made strategies for different audience types within the public sector are important. This includes tech experts, literate consumers, and decision-makers, who may require different types of capacity building. In addition, a gender-sensitive approach is necessary to ensure that digital capacity building is inclusive and addresses the specific needs of women. This positive sentiment emphasizes the importance of tailored strategies and gender equality in the public sector.

Cultural change, continuous assessment, and the development of collaboration skills are necessary alongside digital skills. Government resistance to change due to age-old systems can hinder digital transformation. Institutions like UNESCO can provide frameworks for reliable data and support in fostering digital skills, which is viewed positively.

It is important to address the fear and misunderstanding around AI in the civil service sector. The fear of AI in civil service can stem from misunderstandings, and there is a need for more clarity regarding the role and capacity of AI. This negative sentiment highlights the importance of addressing concerns and providing clear explanations about AI in the civil service sector.

Gaps exist in knowledge about the relationship between technologies and their human rights impact. It is important to consider human rights impacts in digital capacity building. This is viewed positively as it underscores the need for responsible and ethical approaches to technology implementation.

Digitalization should be seen as a tool to solve specific problems rather than just an end goal. The application of technology without understanding the problem it aims to solve can be disruptive and limit problem-solving capacity. This negative sentiment highlights the need for a problem-driven approach to digital transformation.

Technologies impact people and communities at risk differently, and such communities should be involved from the start. These communities have often been least effectively served by government agencies. This negative sentiment emphasizes the importance of inclusivity and involvement of marginalized communities in digital transformation.

Digitalization can also be useful for improving internal processes within organizations. The use of artificial intelligence, for example, can improve tasks such as searching legal text. This positive sentiment highlights the potential benefits of digitalization for organizational efficiency and effectiveness.

Receptiveness to feedback from civil society is vital for the successful implementation of digital transformation in the public sector. Involving public opinion and enhancing public engagement are essential for driving digitalization. Education reform and stronger cyberinfrastructure investments are also necessary. This positive sentiment underscores the importance of stakeholder engagement and collaboration in digital transformation.

Capacity building in the judiciary is required to handle issues related to administration and policymaking in digital transformation. This neutral sentiment highlights the need for specialized skills and knowledge within the judiciary to address legal aspects of digital transformation.

Complexity and uncertainty in digitalization can lead to fear and resistance. The fast-paced learning and constantly evolving nature of technology introduce challenges and uncertainties, which can discourage individuals from embracing digitalization. This negative sentiment points out the need for support and guidance in navigating the complexities of digital transformation.

Building capacities towards digitalization should be a collective effort rather than an individual one. The challenge posed by the literacy problem in societies highlights the need for community-wide initiatives to enhance digital skills. This neutral sentiment highlights the importance of collaboration and collective action in driving digital transformation.

AI can provide new approaches to learning and demystify digitalization. AI-based tools, such as simulation and studying behaviors in collective learning, have the potential to revolutionize education and facilitate understanding of digitalization. This positive sentiment recognizes the transformative potential of AI in the learning process.

Regulation needs to catch up with the fast-paced development of technology. The pace of technological advancement often surpasses the ability of regulations to keep up. Changes in regulations from GDPR to AI acts highlight the need for regulatory updates to effectively govern new technologies. This negative sentiment calls for increased regulatory agility.

Lifelong learning and adaptation are necessary in the digital age. The constant evolution of technology, such as the development of ChatGPT, and changing regulations require individuals to continuously update their skills and knowledge. This positive sentiment emphasizes the importance of continuous learning in the digital era.

In conclusion, the lack of digital skills and AI competencies in the public sector poses challenges to the adoption and successful implementation of AI technologies. Public-private partnerships, tailored strategies, and a human-centric approach are important for driving digital transformation. Deep dive studies, synergies, and a rights-based approach are necessary for effective digitalization. Addressing fears and misunderstandings, considering human rights impacts, and involving marginalized communities are crucial elements of digital capacity building. Receptiveness to feedback, capacity building in the judiciary, and regulating technology at an appropriate pace are vital for digital transformation. Overall, the multifaceted nature of digital transformation requires a comprehensive and collaborative approach to ensure its success in the public sector.

Nobu Nishigata

During the discussion, the speakers explored various challenges and opportunities related to technology in government services. One major issue that was highlighted was the difficulties in connectivity specifically with Zoom, compared to other platforms such as Webex and Teams. It was mentioned that there is a preference for Zoom over Webex and Teams for webinars specifically, however, there are still challenges in achieving seamless connectivity.

Another important aspect discussed was the need for better tech understanding among government workers. It was noted that there are differences in tech capabilities and requirements across various government sectors. In particular, there is a lack of understanding among “normal” people in the government who work on document creation. An expectation was expressed for AI technology to aid in their work, providing a solution to these challenges.

The risks associated with AI technology were also a concern. It was highlighted that allowing every government person to use Chat GPT, an AI technology, within the government network comes with certain risks. The speakers emphasized the need for more understanding and awareness of AI technology to mitigate these risks effectively.

The advantages and challenges related to cloud services were also discussed. The government has a preference for on-premises services due to security concerns. However, it was acknowledged that cloud services offer advantages in terms of cost and efficiency. The discussion touched upon the need for a better understanding of the benefits of cloud services and finding a balance between security and efficiency.

One significant conclusion drawn from the discussion was the expectation for UNESCO and its partners to aid in improving government services through a better understanding of new technology. The goal is to leverage this understanding to enhance the delivery of government services. This expectation reflects a positive sentiment towards the potential impact of collaboration between UNESCO and government agencies.

In summary, the discussion highlighted the challenges of connectivity with Zoom, the need for better tech understanding among government workers, the risks associated with AI technology, the advantages and challenges of cloud services, and the expectation for UNESCO and its partners to aid in enhancing government services through improved technology understanding. These insights provide valuable observations for addressing the technological needs of government services.

video

Artificial intelligence (AI) and digital transformation are predicted to contribute over $13 trillion to the global economy by 2030. These technologies are shaping societies and economies in a positive way. The adoption of AI and digital transformation has the potential to stimulate economic growth and improve productivity across various industries.

Policymaking plays a crucial role in ensuring sustainable development amid the impact of AI and digital transformation. It is important for policymakers to consider the needs of different social groups and the environmental implications of these technologies. By implementing appropriate policies, governments can leverage AI and digital transformation to achieve sustainable development goals.

However, there is a significant issue of readiness among civil servants for the digital revolution. Many countries lack strategies to improve digital skills, and siloed decision-making prevents the effective implementation of digital transformation schemes. This lack of preparedness hinders the full potential of AI and digital technologies in the public sector.

To overcome these challenges, it is important to ensure that the adoption of digital technology and systems is inclusive and tailored to the unique context of each organization. Competency gaps in digital adoption, data analysis, IT, and AI skills need to be addressed, with particular attention given to the inclusion of women. Low levels of investment in digital adaptation create disparities and hinder progress towards reducing inequalities.

Upgrading government organizations for the digital age is crucial. Cultural and organizational barriers, along with data and infrastructure issues, pose challenges to digital transformation in the public sector. However, by addressing these barriers and investing in the necessary resources, governments can enhance their ability to deliver services efficiently and effectively.

The introduction of the Artificial Intelligence and Digital Transformation Competency Framework is a positive step towards equipping public sector officials with the necessary skills and knowledge. This framework, based on extensive research, outlines the essential digital competencies required in the digital age.

In addition to the competency framework, the Digital Planning and Design, Data Use and Governance, and Digital Management and Execution domains are established to improve understanding and address complex problems associated with digital transformation.

To achieve successful digital transformation, a particular mindset is necessary. Trust, creativity, flexibility, curiosity, and experimentation are essential for embracing and adapting to the changes brought about by AI and digital transformation.

In conclusion, AI and digital transformation have the potential to significantly impact economies and societies. Policymaking, inclusivity, and the competency development of civil servants play important roles in ensuring sustainable development. Although challenges exist, upgrading government organizations and embracing the right mindset will enable successful digital transformation, with the potential to drive economic growth and improve overall societal well-being.

Gianluca Misuraca

There is a growing recognition for the need for a global digital governance framework. This call has been made by influential figures such as Kofi Annan in 2002, who highlighted the urgent need for Information and Communication Technologies (ICTs) to bridge the digital divide. This need for a framework continues to be pushed by current UN Secretary-General Antonio Guterres, who advocates for a human-centric digital transformation strategy.

The importance of AI governance in the public sector is a central focus. The use and management of Artificial Intelligence (AI) in this sector are deemed crucial and require the incorporation of human-centric principles. The AI4Gov program has been launched to equip civil servants with the necessary skills to handle AI implementation and governance. This program aims to enhance the understanding of AI technology, its ethical use, procurement systems, and the need for interdisciplinary skills. The program also emphasizes the importance of teamwork in dealing with complex issues.

Addressing the multidimensional and complex issues linked to digital transformation is of utmost importance. It has been reported that only 20% of UK civil servants are currently equipped with the skills needed to manage the digital future. This indicates an urgency to upskill civil servants to handle the challenges and opportunities brought by digital transformation. The development of a comprehensive national framework is crucial in ensuring that countries are digitally ready and capable of effectively managing the digital landscape.

UNESCO has been actively working towards operationalising the guidelines and principles they have provided. Efforts include the development of a self-assessment methodology for policymakers and civil servants to improve their capacity. Additionally, principles have been designed for an open educational resources repository, and a proposal for a short-term curriculum for the training of policymakers has been put forward.

The creation of a digital competence framework, addressing areas such as digital planning and design, data generation and user governance, and management and implementation, is underway. This framework aims to provide a toolkit for inclusive digital planning and design. Furthermore, the idea of establishing a knowledge-sharing community in the realm of digital governance and AI competence is being explored.

Overall, the need for a global digital governance framework remains evident. The use and governance of AI in the public sector are central in this regard. Efforts to equip civil servants with the necessary skills, operationalise guidelines, and develop inclusive digital planning and design tools are crucial steps towards effective digital governance. There is a clear emphasis on the importance of interdisciplinary skills, teamwork, and a human-centric approach in addressing the challenges and opportunities presented by digital transformation.

Prateek Sibal

A joint convening by UNESCO and GIZ’s Fair Forward team highlighted the importance of capacity building for civil servants in the context of digital transformation. The meeting aimed to encourage communication and learning between ongoing capacity building initiatives. Collaboration and knowledge sharing were identified as crucial for effectively preparing civil servants for the digital age.

The formation of a coalition model for sharing good practices and developing new content was supported. This coalition has the potential to create new knowledge products that can benefit organizations globally, contributing to digital transformation efforts. The need for practical implementation of competency frameworks, such as the one focused on AI and digital transformation, was emphasized.

The impact of AI and digital transformation on societies and economies was acknowledged, with a projected contribution of over $13 trillion to the global economy by 2030. However, a recent survey revealed that most civil servants are not adequately equipped for digital transformation. This is attributed to the lack of strategies to improve digital skills and barriers caused by siloed decision-making processes.

UNESCO proposed solutions to overcome capacity barriers related to culture, organization, data, infrastructure, and human resources. A comprehensive approach that addresses multiple dimensions of digital capacity building is needed. Public sector officials were also identified as requiring a solid understanding of digital technologies for effective transformation.

Trust, creativity, flexibility, curiosity, and experimentation were highlighted as crucial qualities for successful digital transformation. These qualities enable individuals and organizations to embrace new technologies and navigate the ever-evolving digital landscape.

Prateek Sibal advocated for capacity building in government organizations, emphasizing the use of digital solutions, new technologies, tools, and strategies to solve complex problems. This highlights the role of digital capacity building in enabling governments to address the challenges of the digital age.

The complexity of digital capacity building was recognized, emphasizing the need for continuous learning and literacy about evolving technology. Digitalization necessitates rapid learning and adaptation to technological advances. Lifelong learning was identified as crucial due to the pace at which technology and related regulation evolve.

A dynamic coalition on digital capacity building involving civil society, academia, governments, and the private sector was proposed. This coalition would serve as a community of practice for knowledge sharing and collaboration. It would also focus on developing assessment methodologies for civil servants, enhancing their preparedness for digital transformation.

The gap between technology and regulation was highlighted as a concern. With technology advancing at a faster pace than the creation of related regulation, individuals may feel uncertain and fearful about rapidly developing digital technologies. Proactive regulation that keeps up with technological advancements is crucial.

In conclusion, the joint convening by UNESCO and GIZ’s Fair Forward team emphasized the critical role of capacity building for civil servants in the context of digital transformation. Collaboration, knowledge sharing, and practical implementation of competency frameworks were highlighted. Additionally, the impact of AI and digital transformation, challenges faced by civil servants, and proposed solutions were discussed. A comprehensive, multidimensional, and global strategy for digital capacity building is essential.

Speakers