Software.gov
16 Jan 2024 16:15h - 17:00h
Event report
Technology is changing the demands citizens have of their governments and governments must act as technology innovators, investors and partners. However, many technological solutions lie in the private sector and across borders.
How can government achieve effective cooperation to realize digital transformation, as govtech grows into the biggest software market in the world?
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Knowledge Graph of Debate
Session report
Full session report
Doreen Bogdan-Martin
Doreen Bogdan-Martin, a strong advocate for digital transformation and government technology (GovTech), praises GovStack as an efficient and reusable set of digital building blocks for implementing various digital services. GovStack can be rapidly deployed within days or weeks, allowing for swift implementation of digital ID, payment systems, and land registry services. Currently, 19 countries are in the process of adopting GovStack, highlighting its global recognition and adoption.
Bogdan-Martin also emphasizes the potential of combining artificial intelligence (AI) with GovTech or GovStack. She mentions that some countries have already started experimenting with this blend of technologies, which holds great promise for enhancing government services and improving efficiency.
The successful implementation of e-government services plays a vital role in stimulating demand, addressing the usage divide, and boosting Gross Domestic Product (GDP). Bogdan-Martin asserts that the usage divide is driven by a lack of interest and demand, rather than a coverage issue. She emphasizes that investing in digital public services and goods can potentially increase GDP by 20% to 33%, according to the United Nations Development Programme (UNDP) estimates.
Furthermore, Bogdan-Martin highlights the importance of adopting a human-centric and people-centered approach to digitizing government services and infrastructure. She points out the direct correlation between countries that invest in digital public services and increased GDP. Additionally, she emphasizes that human-centric digital services not only benefit citizens but also drive demand for these services.
Political will emerges as a primary challenge in achieving progress in digital transformation initiatives. Bogdan-Martin emphasizes that without the necessary commitment and determination from policymakers and leaders, successful implementation becomes difficult.
Collaboration among governments, the private sector, and citizens is another crucial aspect. Bogdan-Martin underscores the need for a holistic approach that involves all stakeholders to ensure effective planning and implementation of digital initiatives.
Bogdan-Martin advocates for the inclusion of citizens and private entities in government plans, emphasizing the importance of their input and collaboration. She suggests that initiatives should not solely rely on government action but actively engage with citizens and the private sector.
Keeping pace with rapidly evolving technology is a challenge that governments face. Bogdan-Martin emphasizes that technological advancements often outstrip the ability of governments and policies to adapt. Therefore, it is crucial for governments to adopt a proactive approach and remain adaptable to changing technologies.
Effective leadership plays a significant role in addressing technological challenges within governments. Bogdan-Martin underscores the importance of strong leadership that can overcome siloed approaches in ministries, promoting collaboration and efficiency.
The struggle with siloed approaches in governments poses another obstacle to successful digital transformation. Ministries often prefer their own systems, leading to fragmented and inefficient service delivery instead of implementing consolidated ones.
The COVID-19 pandemic has highlighted the urgent need for a holistic approach to technology in governments. Bogdan-Martin emphasizes that efficient management during the pandemic requires a comprehensive technological infrastructure within governments. Non-digitized governments faced significant challenges, such as making payments to citizens or managing populations during lockdowns, underscoring the importance of digitalization in government operations.
Regarding blockchain technology, the organization Bogdan-Martin represents has been experimenting in this field for several years. However, it is noted that a full suite of standards for blockchain has not yet been established. This indicates that the technology is still evolving, requiring further development in this area.
In conclusion, Doreen Bogdan-Martin emphasizes the importance of GovStack as an efficient and reusable tool for implementing digital services and the promising potential of combining AI with GovTech. She highlights the role of successful e-government services in stimulating demand, addressing the usage divide, and boosting GDP. Bogdan-Martin underlines the need for a human-centric approach to government development, emphasizing the importance of political will and collaboration among governments, the private sector, and citizens. Governments must keep pace with rapidly evolving technology, overcome siloed approaches, and adopt a holistic approach to digitalization for efficient management. The COVID-19 pandemic has further emphasized the urgency of embracing technology in government operations, and the establishment of blockchain standards is an ongoing process.
Cina Lawson
Digital public infrastructure played a crucial role during the COVID-19 pandemic in Togo, where the government utilised mass payment platforms for effective distribution of aid. This demonstrates the importance of digital infrastructure in enabling governments to respond and be present during challenging times. The use of technology in aid distribution proved to be efficient and reliable, showcasing the significance of digital public infrastructure, especially during crises like the pandemic.
Trust between governments and citizens is an essential factor for the successful implementation of digital public infrastructure. Governments must prove their reliability and dependability, particularly during the COVID-19 pandemic, where citizens heavily relied on the government for support. By utilising digital public infrastructure, governments can increase citizen trust, highlighting the importance of trust-building between governments and citizens for the effective utilisation of digital infrastructure.
In Togo, technology is seen not just as a tool itself but as a means to serve human needs. The country witnessed a significant shift in mobile access, from 23% to 78%, and mobile internet access from 1% to 74% in a decade. This transformation showcases the emphasis placed on improving citizen access to public services through technology. Togo’s approach demonstrates that technology should prioritise human needs, ensuring that advancements serve the citizens and fulfil their requirements effectively.
Another important aspect in the realm of digital public infrastructure is the implementation of biometric ID systems. Inspired by the successful Aadhaar system in India, these systems are viewed as crucial for providing better citizen services. The use of biometric ID systems can enhance service delivery and improve the overall citizen experience, highlighting the importance of such systems in the digital infrastructure framework.
While connectivity plays a vital role, it is also necessary to focus on digital literacy. Merely having access to connectivity is not enough if people lack the knowledge and skills to effectively utilise technology. The realisation that some individuals have access to connectivity but do not utilise technology due to a lack of knowledge underscores the need to shift the focus towards digital literacy. This indicates that efforts should be made to educate and empower individuals with the necessary skills to benefit from digital public infrastructure.
Addressing digital transformation requires tackling a universe of interconnected issues simultaneously. The complexity of the transformation process necessitates addressing multiple challenges comprehensively. Collaboration and partnerships among various stakeholders are vital for successfully navigating the interconnected issues associated with digital transformation. This emphasises the need for a coordinated effort involving governments, organisations, and individuals to achieve a successful digital transformation.
Government officials also play a crucial role in the digital transformation process. They need to be flexible and entrepreneurial, adapting to different roles and seeking out support and partnerships to drive progress. Viewing their work as a form of entrepreneurship, government officials take proactive steps to ensure the success of digital public infrastructure by actively seeking support and establishing partnerships wherever possible.
In pursuing digital transformation, policies and rules play a significant role. Government officials must identify what needs to be adopted at the administrative level and establish standards and interoperability rules. The use of platforms like GovStat facilitates the establishment of such standards and ensures the interoperability of systems within the digital infrastructure framework.
One observation arising from the analysis is that government units tend to think independently rather than collectively. Different departments or units within the government often focus on their specific needs or issues, potentially overlooking the broader interconnected challenges. This highlights the need for greater collaboration and coordination among government units to address the comprehensive nature of the digital transformation process.
In conclusion, digital public infrastructure is essential, especially during crises like the COVID-19 pandemic. It enables governments to distribute aid effectively and be responsive to citizen needs. Trust between governments and citizens is crucial for the successful use of digital infrastructure, emphasising the need for governments to prove their reliability. Technology should prioritise human needs, as demonstrated by Togo’s transformation towards mobile access and internet connectivity. Biometric ID systems can enhance citizen services, and digital literacy, in addition to connectivity, should be a focus. Addressing digital transformation requires addressing interconnected challenges simultaneously through collaboration and partnerships. Government officials need to be flexible and entrepreneurial, seeking support and partnerships. Policymaking and the establishment of standards are important for digital transformation. Lastly, government units should think collectively to address interconnected challenges effectively.
Audience
The analysis presents a range of perspectives on different aspects of digital advancement. One of the speakers argues that the government should make use of cloud computing as part of its digital transformation. This viewpoint aligns with the related topics of cloud computing, government efficiency, and digital transformation. It also supports the Sustainable Development Goals (SDGs) of Industry, Innovation and Infrastructure (SDG 9) and Peace, Justice and Strong Institutions (SDG 16). Although no supporting facts are provided, the sentiment is positive towards this argument.
Another speaker emphasises the significance of digital payment infrastructure in the realm of digital advancement. The related topics of digital payments and infrastructure are relevant in this context, and the speaker’s stance supports the role of digital payment infrastructure in driving digital advancement. Although no specific supporting facts are mentioned, the sentiment is neutral.
Furthermore, the analysis touches upon the challenge of implementing blockchain technology due to the lack of government regulation. The related topics of Nigeria, the oil and gas industry, blockchain, and currency devaluation are relevant here. The speaker highlights that their company faces difficulties in implementing blockchain technology in Nigeria due to the effects of currency devaluation. The sentiment towards this argument is negative, and it suggests that government regulation is required for successful blockchain implementation.
Another speaker suggests considering the implementation of blockchain technology as a solution to combat the devaluation of the Naira. This viewpoint aligns with the related topics of blockchain implementation and currency devaluation, as well as the SDG of Decent Work and Economic Growth (SDG 8). The speaker’s stance is neutral, and although there are no supporting facts, the intention of using blockchain technology to address the issue of currency devaluation is present.
In addition, the analysis explores the importance of building cybersecurity measures from the start of public sector projects. The relevant topics here are cybersecurity, the public sector, and capacity building. The speaker, who represents atypical talent within cybersecurity, views the incorporation of cybersecurity measures in public sector projects as both an opportunity and an obligation. The sentiment towards this argument is neutral. It is worth noting that this viewpoint also aligns with the SDGs of Industry, Innovation and Infrastructure (SDG 9) and Partnership for the Goals (SDG 17).
Lastly, the analysis discusses the need for digitisation of paperwork in Indian hospitals, particularly for insurance purposes. The relevant topics in this context are digitisation, healthcare, and insurance. An audience member shares her experience of encountering a significant amount of paperwork during her mother’s cataract procedure in India. This anecdote highlights the necessity of digitising paperwork in Indian hospitals, especially to facilitate insurance processes. The sentiment towards this argument is negative.
Overall, the analysis provides diverse insights into the challenges and opportunities associated with digital advancement. It underscores the importance of cloud computing, digital payment infrastructure, blockchain implementation, cybersecurity measures, and digitisation of paperwork in different contexts. While some viewpoints have a positive sentiment, others highlight challenges and propose solutions. The analysis also highlights the relationship between digital advancement and the SDGs, as several goals are interconnected with the topics discussed.
Nivruti Rai
In a recent discussion about the Indian government’s responsiveness to business concerns, Nivruti Rai, an executive from Intel, expressed her admiration for the government’s ability to swiftly address licensing issues, ensuring the continuity of investments. This example illustrated the Indian government’s commitment to fostering a conducive environment for businesses to thrive.
Rai also commended the competence of Indian politicians, whose diverse backgrounds showcased a high level of qualification. She noted that politicians in the government came from various professional fields, including architecture, engineering, and finance. This observation highlighted the Indian government’s effort to bring highly skilled individuals into leadership positions, contributing to effective decision-making processes and policy formulation.
However, working in the government sector presents unique challenges. Rai explained that decision-making processes in the Indian government often require more time due to extensive procedures. Furthermore, the public sector demands a high level of precision and care, where even minor details cannot be overlooked. Communicating criticisms or areas for improvement in the public sector must also be approached with caution to maintain a harmonious working environment.
Turning to the topic of digital technology, India has made significant strides in harnessing its power for the public good. The country has transitioned from physical wallets to digital wallets, and the development of the Unified Payment Interface has revolutionized the way people make transactions. These advancements have contributed to greater financial inclusion and reduced inequalities.
The Indian government’s commitment to technology democratization is evident in its collaboration with private sector experts and academicians to build national-level platforms. This approach ensures that the benefits of digital technology are accessible to everyone. With 60% of Indians having bank accounts and 70% owning phones, the government’s efforts further reinforce the potential for these advancements to have a positive impact on society.
Shifting the focus to healthcare, efforts are being made to digitize procedures in India. Nivruti Rai highlighted the need for simplifying paperwork in the healthcare system, referencing her personal experience with extensive documentation for her mother’s cataract procedure. The aim is to streamline the process and make it more efficient, surpassing the ease of London’s healthcare system.
In conclusion, the Indian government’s responsiveness to business concerns, coupled with its focus on technology democratization and healthcare digitization, signifies its commitment to driving economic growth and improving the lives of its citizens. These efforts have the potential to create a more prosperous and inclusive society.
Bosun Tijani
The analysis covers several topics related to technology and public sector work, primarily focusing on Nigeria. One of the key points mentioned is the success of the NIN (National Identification Number) system in Nigeria’s identity registration. The NIN number has been extremely successful in registering over 90% of the adults in the country. This can be seen as a positive outcome, indicating the effectiveness of the registration system.
Another important point highlighted in the analysis is the need for internal capacity for government technology. It is argued that government technology solutions are often led by the private sector and end up being siloed without a foundation for interoperability. Having internal capacity ensures that the government knows how to collect and use data effectively. This is seen as crucial for achieving success in implementing technology solutions in the public sector.
The role of leadership in managing public sector technology challenges is also emphasized. It is mentioned that Nigeria’s new government provides clear directives on how to build interoperable solutions, demonstrating the importance of leadership in guiding technology initiatives. The analysis also highlights the importance of consultation and consensus in managing government technology projects. The involvement of everyone in the cabinet as well as the permanent secretaries is deemed crucial, as highlighted by the example of Tijani garnering support for his vision through white papers.
The analysis also touches upon the example of India’s successful digital governance model, which can inspire and guide other countries. India’s experience in developing and implementing digital solutions is well-documented and can serve as a reference for other nations looking to enhance their digital governance capabilities.
Furthermore, the analysis points out the need for building institutions for Digital Public Infrastructure (DPI) in Nigeria. Bosun Tijani, the person being discussed, emphasizes the importance of this and mentions the establishment of a center for excellence for DPI in line with this vision. Support from partners is mentioned as an additional element in achieving this task.
On the topic of technical talent, it is mentioned that Tijani plans to run a talent accelerator program to drive technical talent. This initiative is seen as a positive step towards fostering a skilled workforce in the technology sector.
In terms of infrastructure development, Tijani plans to launch a fund for an extensive fiber optic buildout in Nigeria. This is seen as a positive step towards improving connectivity and supporting the growth of the technology sector. It is estimated that Nigeria would require a significant investment of around $1 billion to $1.5 billion for this project.
The analysis also highlights the pro-innovation stance of the Nigerian government towards blockchain technology. The new government has removed the limits that were previously placed on blockchain, and there has been significant movement in the blockchain space in Nigeria in recent weeks. It is argued that blockchain should be regulated rather than banned, given its significant usage even without regulation.
In conclusion, the analysis discusses various aspects related to technology and public sector work in Nigeria. It emphasizes the success of the NIN number system in identity registration, the importance of internal capacity for government technology, and the role of leadership and consultation in managing technology initiatives. The analysis also highlights the potential of India’s digital governance model, the need for building institutions for Digital Public Infrastructure (DPI), and initiatives related to talent acceleration and infrastructure development in Nigeria. Additionally, the pro-innovation stance of the Nigerian government towards blockchain technology is highlighted.
Ngaire Woods
In a recent discussion on digital transformation, Doreen Bogdan-Martin highlighted the significant role of political will and citizen engagement in driving successful digital transformation efforts. She emphasized that without government commitment and the active participation of citizens, digital transformation initiatives are unlikely to achieve their desired outcomes.
Togo was specifically highlighted as a success story in digital transformation. Over the past decade, the country has witnessed remarkable progress in improving access to mobile services, mobile internet, and mobile money. This growth in digital infrastructure has been instrumental in driving socioeconomic development in Togo.
Another important aspect discussed was the adoption of GovTech, which refers to the use of technology in government operations and service delivery. It was argued that for GovTech to be effective, it needs to be people-centric rather than tech-centric. The panelists stressed the importance of focusing on the needs and priorities of the people when implementing GovTech solutions, rather than simply relying on pre-packaged technological solutions.
Furthermore, the successful implementation of GovTech requires unified government leadership. It was highlighted that working as a cohesive government, rather than in silos, is crucial in driving the adoption and successful deployment of GovTech initiatives.
Attracting tech talent into government was also identified as a key factor in implementing GovTech. The panelists mentioned the importance of public-private partnerships and talent accelerators in bringing skilled individuals into government roles. Having skilled professionals with technological expertise within the government can greatly contribute to the effective implementation of GovTech initiatives.
The involvement of civil servants was also stressed as necessary for the successful implementation of GovTech. The process of getting civil servants on board with digital transformation initiatives requires discipline and patience.
Throughout the discussion, the panelists showcased their dedication to public service in the GovTech field. They demonstrated that it is possible to work through government processes successfully and navigate the challenges that arise, fostering a culture of dedication and perseverance.
In conclusion, the discussion highlighted the crucial role of political will and citizen engagement in driving successful digital transformation. The case of Togo demonstrated the positive effects of digital transformation on access to key services. It was argued that the adoption of GovTech needs to be people-centric, and unified government leadership is essential for effective implementation. Moreover, attracting tech talent into government and involving civil servants are critical for the success of GovTech initiatives. The panelists’ commitment to public service illustrated the potential for success in the GovTech field.
Speakers
A
Audience
Speech speed
159 words per minute
Speech length
267 words
Speech time
101 secs
BT
Bosun Tijani
Speech speed
210 words per minute
Speech length
1350 words
Speech time
386 secs
CL
Cina Lawson
Speech speed
166 words per minute
Speech length
1172 words
Speech time
424 secs
DB
Doreen Bogdan-Martin
Speech speed
172 words per minute
Speech length
865 words
Speech time
302 secs
NW
Ngaire Woods
Speech speed
165 words per minute
Speech length
2229 words
Speech time
811 secs
NR
Nivruti Rai
Speech speed
163 words per minute
Speech length
1120 words
Speech time
411 secs
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