BNP Paribas enhances digital services with Mistral AI partnership
BNP Paribas and Mistral AI extend partnership, integrating AI models into key areas to improve client service with 24/7 virtual assistants.
BNP Paribas has signed a multi-year agreement with Mistral AI, granting the bank access to the French company’s current and future AI models for its business lines. The partnership builds on their collaboration since September 2023, when BNP Paribas’s global markets division began testing Mistral AI’s large language models (LLMs).
Following successful trials, BNP Paribas is now integrating the AI models into various divisions, focusing on customer support, sales, and IT. Sophie Heller, COO of BNP Paribas commercial, personal banking & services, emphasised the bank’s commitment to security and the development of hyper-personalised digital services. Generative AI will enable the bank to launch virtual assistants that provide 24/7 customer support and streamline processes, enhancing client service.
The agreement with Mistral AI follows BBVA’s announcement in May to incorporate OpenAI’s ChatGPT, making BBVA the first European bank to partner with the generative AI company. BBVA aims to use GenAI to improve processes, boost productivity, and drive innovation.
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