Uganda launches ambitious digital transformation plan with UNDP backing

The government’s primary objective is to democratize access to digital services, ensuring that they are available to all citizens, irrespective of their social standing.

Business people working on digital devices

Uganda has launched a comprehensive digital transformation plan supported by the UN Development Program. The initiative, unveiled on August 17, focuses on five key pillars: skills development, digital services, cybersecurity, innovation and entrepreneurship, and the necessary enabling environment and infrastructure.

The government aims to ensure that all citizens, regardless of social status, have access to digital services and to equip public service employees with the skills needed for effective digital service delivery. The plan also strives to connect 90% of Ugandan households to the internet by 2040 while advancing the adoption of online government services.

However, legal challenges persist regarding the country’s digital identity system, which is being contested for its potential infringement on citizens’ rights. Additionally, Uganda’s government is progressing with constitutional and electoral reforms, including possibly incorporating biometrics into the 2026 general elections process.

Why does it matter?

Digitalization’s potential to enhance governance requires parallel efforts to ensure accountability, meaning that addressing legal and rights-related concerns surrounding the digital identity system will be imperative to regain public trust and provide the strategy’s long-term success. Additionally, while aiming for universal digital service access, challenges of exclusion, especially among marginalized groups, will be vital to maximizing the benefits of technological developments.